Support

Need help or have a question? Email us at support@runnorwegian.com and we'll get back to you.

Frequently asked questions

How does the free trial work?

New subscribers get a 7-day free trial. You won't be charged until the trial ends, and you can cancel anytime before then in the Google Play app (Subscriptions), with no charge.

How do I cancel my subscription?

Open the Google Play Store app → tap your profile → Payments & subscriptions → Subscriptions → RTNW → Cancel. Your premium access continues until the end of the current billing period.

How do I restore a purchase on a new phone?

Sign in to the same Google account you subscribed with and open RTNW; your subscription is restored automatically. If it doesn't appear, use the restore option on the premium screen, or contact us.

Do I need to run with my phone?

GPS distance and pace need your phone during the run, but the timer and guided coaching work without location. You can also log runs manually.

Is my data private?

Your training data is stored on your device. See our Privacy Policy for full details.

Contact

Run the Norwegian Way — support@runnorwegian.com